Frequently Asked Questions

Top Questions

What’s the difference between SBF vegetable and SBF grain?

The main difference between SBFv and SBFg lies in the ingredients. Both SBFv and SBFg provide internal balance but with a different emphases. SBFv’s emphasis is on maintaining the health of the 5 major and 6 supporting organs; while SBFg is specifically formulated to energize them. It is similar to a car, which needs both fuel and supporting fluids for a proper operation; SBFg is like fuel and SBFv is like the supporting fluids.

What’s SBF C3?

SBF C3 is a combination of SBFv and SBFg with 11 organic fruit powder added. It has the proper ratio of SBFv and SBFg and amplifies its balancing power with carefully selected fruit powders, which results in better tasting drink mix. All 31 ingredients in SF C3 are organic. They are chosen to work together to balance one’s body.

How many servings are in each package?

SBFv and SBFg: Each package contains 30 servings. However, because SBF is food, it is safe and beneficial to consume several servings a day.

SBF C3: Each package contains 10 servings. Just like SBFv and SBFg, it is safe and beneficial to consume more than 2 servings per day.”

Do I need to refrigerate SBF after opening?

SBF contains zero preservatives and zero flavoring agents. Although it is in a dehydrated powder form, it is food. We recommend that you refrigerate SBF after opening.

How long can I keep SBF?

Unopened SBF is good for a year from its manufactured date. Once opened, SBF should be consumed within 2 months. If you do not finish SBF within one month, then you are not eating the full daily dose and are probably not reaping all the benefits.

What’s the best way to eat SBF?

After 3 months, most people prefer to simply add SBF to water as their bodies start to regain balance. However, fans of SBF have come up with several creative ideas. SBFv is especially delicious mixed with apple, orange or cranberry juice while SBFg is delicious with soy or almond milk and a bit of honey. We also have a recipe page for you to try some delicious ways of eating SBF.

Is it safe for children to eat SBF? How much SBF can they eat?

Since SBF is food, it is safe for children to eat. Since they actually need more nutrition and energy for growing, children can eat the same amount of SBF as adults. However, because their stomachs are smaller, make sure to spread out how much they eat throughout the day. Think of it as food, because it is food!

Should I be eating food along with SBF?

If you are eating only SBFv, then you should eat your meals as usual.

If you are eating only SBFg, then you should decrease the amount of carbohydrates you consume but maintain the same amount of vegetables and proteins.

If you are eating SBF C3, then you can decrease both carbohydrates and fruit intake. It can be your meal.

Is a measuring spoon included?

No.  We did in the past, but we stopped this practice.  Most people would use the spoon and put it back in to the package.  This is really not sanitary.  We know that other powder supplement companies do this, because they add additives and preservatives to deal with this practice.  We are very different.  Our product and process is really all natural with no chemicals -what so ever.  We maintain food integrity by keeping our SBF below 5% moisture.  Since we do not use any chemicals, we need our customers to maintain sanitary condition for SBF.  We will be introducing a stainless steel measuring spool in near future.

Product Questions

Do you sprout your grains?

Our grains and beans go through a sprouting process that improves digestibility by removing phytic acid, and whenever beneficial, initiates germination of the individual grain or bean. Phytic acid is the natural protective chemical of grains and beans. This acid binds to other nutrients and inhibits their bioavailability as food is digested. Sprouting renders the grains and beans more easily digestible and the nutrients more easily absorbable.

Do I have to consume both SBF vegetable and SBF grain?

SBFv and SBFg are designed to work optimally in conjunction with one another; taken together they provide the best and fastest result. However you do not have to take both. Each product, on its own, will provide balancing results.

Is SBF FDA approved?

Currently, the FDA does not approve dietary supplements. However, we follow FDA cGMPs, which guidelines for manufacturing dietary supplements. If or when the FDA does start to regulate dietary supplements, we will be in compliance.

Are all SBF ingredients organic, non-GMO?

Yes. We use only non-GMO and organic ingredients. We are committed to producing the highest quality dietary supplement.

Payment Questions

When do you charge my credit card?

We charge your card at the time of your order, just as we start preparing it for shipment. If for some reason something happens during the process, we will reach out to you.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal.

Order Questions

Where do you ship?

We currently ship to the entire United States, Canada, and all US Military locations around the world via their APO, FPO and DPO addresses. In addition, we ship to Puerto Rico, Guam, the US Virgin Islands, and Saipan (though, along with Hawaiian and Alaskan residents, these areas may experience slightly longer delivery times). At this time, we ship internationally upon request. Please call us at 847-847-2999 8am-5pm EST, Monday – Friday to schedule your international order.”

How long will my order take to arrive?

We partner with the United States Postal Service(USPS), and other major parcel carriers to get your products to you quickly. Depending on your location, we estimate 3-12 business days for delivery. You can always track it by visiting your online profile, or referencing the shipping confirmation email we send. If, for some reason, you are having trouble receiving or finding your order, please call us at +1 847 847 2999 from 8am-5pm EST, Monday – Friday. We’re here to help.

Do you offer free shipping?

We do not offer any free shipping. But we offer promotional coupon codes that are only available through our qualified sales people, so remind them to provide you the discount coupon code.

I'm having trouble accessing the site. What should I do?

First, check which browser you are using. If you are using an outdated version, like Internet Explorer 6 or 7, try upgrading, or use a different browser altogether, like Safari or Google Chrome. Alternatively, if you have a smartphone, you can visit our mobile site, which is optimized for easy purchases on the go. If you are are still experiencing problems, feel free to give us a call!

I need my order fast! Can I pay for expedited shipping?

If for any reason you need to receive your order in fewer than 5 business days, you can expedite the processing of your order for an additional fee. Just make sure to write a note under ORDER NOTES when you check out, email us at orders@selfbalancingfood.com, or call us at +1 847 847 2999, from 8am-5pm EST, Monday – Friday.

How do I change or cancel my order?

We try to fill and send your order as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Definitely reach out to us with a specific request, and we will do our best to accommodate you.

What is your return policy?

At this time, we do not offer refunds. But we do offer the $5 single sample pack that you can try before purchasing the weekly or monthly SBF packs.

Can I send SBF to my friends?

This is a great idea! You can send SBF as a gift to your friends and loved ones. Just be sure to add a new shipping address at checkout — unless you wanted to gift it to yourself, that is.

Company Questions

Where is the factory?

The factory is located in Live Oak, FL.

Do you ship to other countries?

Our main charter covers the US; however, we can ship to certain countries. It would be considered based on the particulars of the request.